Mediation is a voluntary dispute resolution process, whereby an impartial third party helps two or more people to reach an agreement/solution that is acceptable to all parties. It is increasingly used in organisations, where possible and appropriate, as a means of resolving workplace conflicts informally.
Mediation is based on the principle of collaborative problem-solving, exploring and understanding differences, with a focus on the future and rebuilding relationships, rather than apportioning blame; as such it is an essentially constructive process.
It is the parties involved, not the mediator, who decide the terms of the agreement.
The mediator is impartial, has no authority to make decisions regarding the parties’ issues but rather helps them to make their own decisions by negotiation. Mediation therefore differs from more formal processes and can be viewed as a process of “assisted negotiation”.
Elizabeth, the principal consultant, is a qualified Interpersonal Mediation Practitioner. Please contact us if you would like to discuss mediation services we offer in more detail.